Billing & Refunds

Refund Policy

Last Updated: July 20, 2026

STRICT NO-REFUND POLICY ONCE CREDITS ARE USED: Suvaran AI utilizes high-performance cloud GPU nodes in real-time to process, compute, and render your jewellery assets. Because cloud infrastructure and processing costs are incurred immediately upon image trigger, we cannot offer refunds once a user has initiated even a single image generation.

1. Eligibility for a Refund

We offer a 7-day money-back guarantee for subscriptions under the following strict conditions:

  • Your purchase transaction was completed within the last 7 calendar days.
  • Your account has generated exactly **0 (zero)** image renders since the purchase. No credits must have been deducted from your subscription quota.
  • You have not registered any team sub-user numbers or activated multi-user workspace access.

2. Non-Refundable Scenarios

Refund requests will be summarily denied in the following cases:

  • One or more image generations (including Catalogue Renders, Model Mockups, or Poster Layouts) have been successfully processed, even if the user is unsatisfied with the artistic interpretation of the AI output.
  • The request is made after 7 days from the initial transaction date.
  • Your account has been suspended or terminated due to a breach of our Terms & Conditions (e.g. sharing credentials or exceeding sub-user limits).

3. How to Request a Refund

If you satisfy the eligibility criteria (0 images generated within 7 days of purchase), you can request your refund by following these steps:

  1. Send an email to info@suvaranai.in with the subject line "Refund Request - [Your Registered Email/Phone]".
  2. Include your Razorpay payment ID, transaction receipt, and registered account phone number.
  3. Our billing team will inspect your account usage logs. Approved refunds are processed back to the original payment source within 5 to 7 working days.

4. Chargebacks and Disputes

We encourage users to contact our support team directly to resolve any billing disputes or payment errors. Filing a payment dispute or chargeback with your bank for processed credit plans where generations have already occurred will result in permanent blacklist and immediate block of your phone numbers across all our current and future services.